E2bet Privacy Policy – Our Commitment to Protecting Your Data
Your privacy is our top priority at e2bet. Read this policy to learn how your data is collected, used, and kept secure.
1. Introduction
E2bet is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure. This Privacy Policy ("Policy") explains how e2bet collects, uses, stores, and protects your personal information.
By using our website or app, you are agreeing to this Privacy Policy. Please read it in full before creating an account with e2bet. If you do not agree with this policy, please refrain from using our platform.
Our core principles: Your data is used solely to improve your experience and maintain platform security. Your personal information is never sold.
This Privacy Policy has been prepared in accordance with international data protection laws and standards. e2bet reserves the right to update this policy at any time. Any changes will be announced on the website.
2. What Information We Collect
E2bet collects your information in two main ways — data you provide directly, and data collected automatically while you use the platform.
Directly Provided Information
| Data Type | Purpose |
|---|---|
| Full Name | Account Verification & KYC |
| Mobile number | Login, payment & security verification |
| Email Address | Communication & account recovery |
| Date of Birth | Age Verification (18+) |
| National ID Number | Identity verification |
| Mobile banking details | Deposit & Withdrawal Processing |
Automatically Collected Data
- IP address & device type
- Browser information & operating system
- Activity logs on the platform (login times, game history)
- Data from cookies & tracking technologies
- Transaction History & Amount
We only collect information that is strictly necessary. No unnecessary personal data is requested or stored.
3. How Your Data Is Used
E2bet uses your personal information for the following purposes, each aimed at providing you with a safe and enjoyable gaming experience.
- Account management: To create, verify, and manage your account.
- Payment processing: To process deposits and withdrawals securely.
- Customer support: To respond to your complaints and inquiries.
- Security Assurance: To prevent fraud and unauthorised access.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
- Service improvement: To analyze your usage and improve the platform experience.
- Promotional Communications: To inform you about bonuses and offers (with your consent).
- Responsible Gaming: To detect unusual gaming patterns and provide support where needed.
Important: e2bet never sells or rents your personal data to third parties for advertising purposes.
4. Data Retention Period
Your information is stored on e2bet's secure servers and protected with AES-256 encryption technology — the highest industry standard for data security.
Data Retention Period
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction records | Minimum 7 years (as required by law) |
| Gaming Logs | 3 years |
| KYC Documents | 5 years after account closure |
| Communication records | 2 years |
After the retention period, data is securely deleted or anonymised. Some data may need to be kept longer due to legal obligations.
5. Sharing Data with Third Parties
E2bet may share your information with third parties only in limited circumstances and for specific purposes. All such sharing is governed by strict confidentiality agreements.
- Payment Providers: Authorized payment gateways including bKash, Nagad, and Rocket – for processing transactions.
- Identity verification agencies: With authorised agencies to complete the KYC process.
- Regulatory Authorities: To the relevant authorities in order to meet legal obligations.
- Technology Service Providers: Authorized technology partners that support platform operations.
Please Note: When sharing data with third parties, e2bet always provides only the minimum information necessary, and all partners are required to comply with strict security standards.
6. Cookie Policy
E2bet's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Cookie Types
- Essential cookies: Essential for core platform functionality, such as maintaining login sessions.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyze user behavior and improve the platform.
- Security Cookies: To detect and prevent fraudulent activity.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working properly.
7. Your Rights
E2bet believes you should have full control over your own data. We therefore guarantee you the following rights:
- Access: The right to receive a copy of the data we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restrict Processing: The right to request that your data be restricted from use for certain purposes.
- Right to data portability: The right to receive your data in a structured, portable format.
- Right to object: The right to opt out of marketing communications.
To exercise any of these rights, please contact us: support@e2bet-taka.com — We aim to respond within 30 business days.
8. Security Measures
E2bet uses industry-leading security technology to protect your data. Our security infrastructure ensures multi-layered protection at every level.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An additional layer of security on your account.
- Firewall protection: Advanced firewall systems block unauthorized access.
- Regular security audits: Regular security audits conducted by third-party experts.
- Data backup: Regular encrypted backups are maintained.
That said, no system on the internet is 100% foolproof. You also play a part — use a strong password, keep 2FA enabled, and never share your account details with anyone.
9. Minor Protection
E2bet strictly prohibits use by anyone under 18. We take the privacy and protection of minors very seriously.
- Age verification at registration is mandatory.
- We do not knowingly collect personal information from anyone under the age of 18.
- Any account found to belong to a minor is immediately suspended and all associated data is deleted.
- If parents have any concerns, we urge them to contact us immediately.
If we become aware that a minor is using our platform, we will immediately support@e2bet-taka.com.
10. Changes to Privacy Policy
E2bet reserves the right to update this Privacy Policy, in part or in full, at any time. Changes may be made due to business updates, legal requirements, or new technologies.
For significant changes, we will notify you in the following ways:
- A clear notice published on the website.
- A notification sent to your registered email.
- Push notifications in the app (where applicable).
Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly.
11. Contact
If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us:
Email: support@e2bet-taka.com
Our data protection team reviews your requests seven days a week. An initial response is typically provided within 3–5 business days. For complex matters, full resolution may take up to 30 business days.
For quick support, contact our Help Centre Visit the page or speak with us directly via live chat.
Why e2bet Leads in Protecting Your Data
Our multi-layered security system keeps your privacy protected at all times.
End-to-end encryption
Every piece of your data and every transaction is secured with 256-bit SSL encryption, providing bank-grade security.
Strict KYC Verification
Every account at e2bet goes through identity verification, protecting all users from fraud and misuse.
Data is never sold
Your personal data is never sold to third parties. This is a core principle we uphold without exception.
Two-Factor Authentication
Enabling 2FA adds an extra layer of security to your login, making unauthorized access to your account virtually impossible.
Minimal Data Collection
We only collect information that is necessary. We do not ask for unnecessary personal data, and no information is retained without reason.
Dedicated Support
Our dedicated team is available seven days a week to help with any privacy-related questions.
Start Gaming with Trust and Security
Your privacy is protected at e2bet. Open an account today and enjoy a secure gaming experience.